Terms of service

Terms of Service

Last updated: March 23, 2026

1. Overview

This website is operated by OrthoMats LTD ("we", "us", "our"). By accessing our website or purchasing from us, you agree to be bound by these Terms of Service ("Terms").

If you do not agree to these Terms, you must not use our website or services.

Our store is hosted on Shopify Inc., which provides the ecommerce platform enabling us to sell our products.

2. Eligibility

By using this website, you confirm that you are at least the age of majority in your jurisdiction or have permission from a parent or guardian.

3. Products and Services

All products are sold subject to availability.

We reserve the right to:

  • Limit or refuse orders

  • Restrict sales by region or customer

  • Discontinue products at any time

We make every effort to display products accurately, but we cannot guarantee that all product descriptions, images, or colours are error-free.

4. Orders & Payments

By placing an order, you agree that:

  • All information provided is accurate and complete

  • You are authorized to use the payment method provided

We reserve the right to:

  • Cancel or refuse any order at our discretion

  • Limit quantities per customer or household

  • Cancel orders suspected of fraud, resale, or abuse

If an order is cancelled, we will attempt to notify you using the contact details provided.

5. Shipping & Delivery

We ship worldwide.

  • Processing time: 1–3 business days

  • Delivery times: 7–11 business days (estimated)

Delivery times are estimates and not guaranteed.

Important:

  • Orders marked as delivered by the carrier are considered fulfilled

  • Customers are responsible for providing accurate and secure delivery details

  • We are not responsible for delays caused by carriers, customs, or external factors

If delivery issues occur, you must contact us within a reasonable timeframe.

6. Returns & Refunds

Our Refund Policy forms part of these Terms.

Key points:

  • Returns must be requested within 7 days of delivery

  • Items must be unused and in original packaging

  • Customers are responsible for return shipping costs

  • Refunds are issued only after returned items are received and inspected

  • Original shipping costs are refunded; return shipping is not

Returns must be approved before being sent.

7. Chargebacks & Disputes

By purchasing from us, you agree to contact us first at team@orthomats.store to resolve any issue before initiating a chargeback.

We reserve the right to:

  • Dispute fraudulent or abusive chargebacks

  • Provide evidence of delivery and fulfillment to payment providers

Abuse of chargebacks may result in refusal of future service.

8. Product Disclaimer

Our products (including orthopedic or wellness-related items) are intended for general comfort and lifestyle use only.

They are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition.

Always consult a qualified professional for medical advice.

9. Intellectual Property

All content on this website (including text, images, branding, and design) is owned by or licensed to OrthoMats LTD.

You may not copy, reproduce, or use any content without prior written permission.

10. Prohibited Uses

You agree not to:

  • Use the website for unlawful purposes

  • Interfere with website security or functionality

  • Submit false or misleading information

  • Attempt fraud, abuse, or exploitation of our services

We may terminate access for violations.

11. Third-Party Services

We may use third-party tools and services (e.g., Shopify, payment processors, marketing platforms).

We are not responsible for the performance or policies of third-party services.

12. Limitation of Liability

To the fullest extent permitted by law:

  • Our services and products are provided “as is” and “as available”

  • We do not guarantee uninterrupted or error-free operation

OrthoMats LTD shall not be liable for:

  • Indirect or consequential losses

  • Loss of profits, revenue, or data

  • Delays, delivery failures, or third-party issues

Our total liability shall be limited to the amount paid for the product in question.

13. Indemnification

You agree to indemnify and hold harmless OrthoMats LTD from any claims, damages, or expenses arising from:

  • Your breach of these Terms

  • Your misuse of the website or services

  • Your violation of any law or third-party rights

14. Changes to Terms

We may update these Terms at any time.

Changes will be posted on this page with an updated date. Continued use of the website constitutes acceptance of those changes.

15. Governing Law

These Terms are governed by the laws of England and Wales.

16. Contact

For any questions regarding these Terms, contact:

Email: team@orthomats.store